Overview

At Alston Trainings, customer satisfaction is our top priority. Please review our return policy below to ensure clarity and alignment with our procedures:

1. No Refunds or Exchanges:
   • All sales are final. We do not offer returns, refunds, or exchanges for any items purchased except in cases where the item is defective, damaged, or there is an error on our part.
   • Once an order is placed, it cannot be canceled or modified.
   • Please make sure to review your order carefully before completing your purchase.
2. Order Accuracy:
   • We recommend verifying all item details, sizes, and specifications before finalizing your purchase.
   • To ensure you select the correct size, please refer to the size guide available on our website.
   • If you have any questions about an item, feel free to contact us before placing your order.
3. Defective, Damaged, or Inaccurate Items:
   • If you receive a defective, damaged, or inaccurate item upon delivery, please contact us within 3 business days of receiving your order at info@alstontrainings.com, providing your order details and clear photos of the defect, damage, or error. We will promptly assist you in resolving the issue.
4. Shipping Fees:
   • All shipping costs are non-refundable under any circumstances.
5. Lost or Stolen Packages:
   • We are not responsible for lost or stolen packages once delivery has been confirmed by the carrier, unless there is a mistake on our part.
   • Please ensure your delivery address is correct and secure before placing your order.

We value your business and are here to assist with any questions or concerns. Thank you for choosing Alston Trainings—your support means a lot to us!

Need help?

For any questions regarding our policy, please contact us at info@alstontrainings.com.